:root{
  --teal-deep:#0F3D34; --teal:#1F6F5C; --teal-light:#2F8A72;
  --green:#4F9B5A; --mint-bg:#EAF3EE; --cream:#FBFAF6;
  --ink:#16241F; --ink-soft:#5B6B64; --line:#DCE8E1; --danger:#B4483A;
}
*{box-sizing:border-box;}
html,body{height:100%;margin:0;}
body{
  font-family:'Manrope',system-ui,-apple-system,sans-serif;
  background:var(--mint-bg); color:var(--ink);
}

/* ---- LOGIN ---- */
.login-wrap{
  min-height:100vh; display:flex; flex-direction:column; align-items:center; justify-content:center;
  background:radial-gradient(circle at 50% -10%, #16493D 0%, var(--teal-deep) 55%);
  color:#fff; padding:32px 20px; text-align:center;
}
.login-wrap img{width:72px;height:72px;border-radius:20px;margin-bottom:14px;object-fit:cover;}
.login-wrap h1{margin:0 0 2px;font-size:1.4rem;font-weight:800;}
.login-wrap p{margin:0 0 26px;color:#AFD3C4;font-size:.85rem;}
.login-form{width:100%;max-width:300px;display:flex;flex-direction:column;gap:12px;}
.login-form input, .login-form select{
  background:rgba(255,255,255,.08); border:1px solid rgba(255,255,255,.18);
  border-radius:12px; padding:13px 14px; color:#fff; font-family:inherit; font-size:.95rem; outline:none;
}
.login-form input::placeholder{color:#AFD3C4;}
.login-form select{appearance:none;-webkit-appearance:none;}
.login-form select option{background:#16493D;color:#fff;}
.login-form button{
  background:var(--green); color:#fff; border:none; border-radius:12px;
  padding:13px; font-weight:800; font-family:inherit; font-size:.9rem; cursor:pointer; margin-top:4px;
}
.login-error{color:#FFB4A6; font-size:.8rem; min-height:18px;}

/* ---- APP SHELL ---- */
.app-shell{display:flex; height:100vh; overflow:hidden;}
.sidebar{width:340px; flex-shrink:0; background:var(--cream); display:flex; flex-direction:column; border-right:1px solid var(--line);}
.main{flex:1; display:flex; flex-direction:column; min-width:0;}
@media (max-width:760px){
  .sidebar{width:100%;}
  .main{display:none;}
  .app-shell.thread-open .sidebar{display:none;}
  .app-shell.thread-open .main{display:flex;}
}

.topbar{background:var(--teal-deep); color:#fff; padding:14px 16px; display:flex; flex-wrap:wrap; row-gap:8px; align-items:center; gap:10px; flex-shrink:0;}
.topbar .name{font-weight:700; font-size:.98rem;}
.topbar .sub{font-size:.72rem; color:#B9D6CB;}
.topbar .back{display:none; cursor:pointer; font-size:1.1rem;}
@media (max-width:760px){ .topbar .back{display:block;} }
.topbar .spacer{flex:1;}
.topbar button.icon{background:none;border:none;color:#fff;font-size:1.1rem;cursor:pointer;}

.tabs{display:flex; gap:6px; padding:10px 14px 4px;}
.tabs button{border:none;background:var(--line);color:var(--ink-soft);font-family:inherit;font-weight:700;font-size:.76rem;padding:6px 14px;border-radius:999px;cursor:pointer;}
.tabs button.active{background:var(--teal);color:#fff;}

.list{flex:1; overflow-y:auto;}
.chat-row{display:flex;align-items:center;gap:12px;padding:11px 16px;cursor:pointer;border-bottom:1px solid #F0F5F1;}
.chat-row:hover{background:#F3F8F5;}
.avatar{width:44px;height:44px;border-radius:50%;flex-shrink:0;display:flex;align-items:center;justify-content:center;color:#fff;font-weight:800;font-size:.85rem;position:relative;overflow:hidden;}
.avatar.g{border-radius:13px;}
.avatar img{width:100%;height:100%;object-fit:cover;}
.me-avatar-wrap{position:relative;cursor:pointer;flex-shrink:0;}
.dp-badge{position:absolute;bottom:-3px;right:-3px;background:var(--green);border:2px solid var(--teal-deep);border-radius:50%;width:18px;height:18px;display:flex;align-items:center;justify-content:center;font-size:.6rem;}

.search-box{padding:8px 14px 0;}
.search-box input, .search-box-input{width:100%;border:1px solid var(--line);background:#fff;border-radius:12px;padding:9px 12px;font-family:inherit;font-size:.82rem;outline:none;}

.form-field{margin-bottom:12px;}
.form-field label{display:block;font-size:.72rem;font-weight:800;color:var(--ink-soft);margin-bottom:4px;}
.form-field input, .form-field select{width:100%;border:1px solid var(--line);background:#fff;border-radius:10px;padding:9px 11px;font-family:inherit;font-size:.86rem;outline:none;}
.btn-primary{width:100%;background:var(--green);color:#fff;border:none;border-radius:12px;padding:12px;font-weight:800;font-family:inherit;font-size:.86rem;cursor:pointer;margin-top:4px;}
.btn-ghost{width:100%;background:none;color:var(--ink-soft);border:1px solid var(--line);border-radius:12px;padding:11px;font-weight:700;font-family:inherit;font-size:.82rem;cursor:pointer;margin-top:8px;}
.dot-online{position:absolute;bottom:-1px;right:-1px;width:11px;height:11px;border-radius:50%;background:var(--green);border:2px solid var(--cream);}
.chat-meta{flex:1;min-width:0;}
.chat-meta .row1{display:flex;justify-content:space-between;gap:6px;}
.chat-meta .row1 .nm{font-weight:700;font-size:.87rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.chat-meta .row1 .tm{font-size:.66rem;color:var(--ink-soft);flex-shrink:0;}
.chat-meta .row2{display:flex;justify-content:space-between;align-items:center;gap:6px;margin-top:2px;}
.chat-meta .row2 .msg{font-size:.78rem;color:var(--ink-soft);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.badge{background:var(--green);color:#fff;font-size:.66rem;font-weight:800;min-width:18px;height:18px;border-radius:9px;display:flex;align-items:center;justify-content:center;padding:0 5px;}
.store-tag{font-size:.6rem;font-weight:800;color:var(--teal);background:#E3F1EA;padding:1px 6px;border-radius:6px;margin-right:5px;}

.thread{flex:1; overflow-y:auto; padding:16px; display:flex; flex-direction:column; gap:2px; background:var(--mint-bg);}
.bubble-wrap{display:flex;flex-direction:column;max-width:60%;margin-bottom:8px;}
.bubble-wrap.mine{align-self:flex-end;align-items:flex-end;}
.bubble-wrap.theirs{align-self:flex-start;align-items:flex-start;}
@media (max-width:760px){ .bubble-wrap{max-width:82%;} }
.sender-tag{font-size:.68rem;font-weight:800;margin:0 4px 2px;display:flex;gap:5px;align-items:center;}
.sender-tag .store-mini{font-weight:800;color:var(--teal);background:#E3F1EA;padding:0 5px;border-radius:5px;font-size:.6rem;}
.bubble{padding:8px 11px 6px;border-radius:14px;font-size:.87rem;line-height:1.4;}
.bubble-wrap.theirs .bubble{background:#fff;border-top-left-radius:4px;}
.bubble-wrap.mine .bubble{background:#DFF3E7;border-top-right-radius:4px;}
.bubble .meta{display:flex;justify-content:flex-end;gap:3px;margin-top:3px;font-size:.62rem;color:var(--ink-soft);}
.tick.read{color:#53BDEB;}
.tick{cursor:pointer;}
.info-row{display:flex;align-items:center;gap:10px;padding:9px 0;border-bottom:1px solid #F0F5F1;}
.info-row .nm{font-weight:700;font-size:.84rem;}
.info-row .status{font-size:.7rem;color:var(--ink-soft);}
.ci-row{display:flex;justify-content:space-between;padding:9px 0;border-bottom:1px solid #F0F5F1;font-size:.84rem;}
.ci-label{color:var(--ink-soft);font-weight:700;font-size:.72rem;}
.bubble img{max-width:220px;border-radius:10px;display:block;margin-bottom:4px;}
.doc-chip{display:flex;align-items:center;gap:8px;background:#F3F8F5;border-radius:10px;padding:8px 10px;margin-bottom:4px;}
.location-chip{background:#E3F1EA;border-radius:10px;padding:8px 10px;font-size:.75rem;font-weight:700;color:var(--teal-deep);margin-bottom:4px;}

#raiseTicketFab{align-self:flex-end;margin:0 12px 10px auto;background:var(--teal);color:#fff;border:none;border-radius:20px;padding:10px 16px;font-weight:800;font-family:inherit;font-size:.78rem;cursor:pointer;box-shadow:0 4px 14px rgba(15,61,52,.25);}
.bubble.announcement{background:#FFF3DF !important;border:1px solid #F0C96B;}
.announcement-badge{font-size:.62rem;font-weight:800;color:#9C6B0B;letter-spacing:.03em;margin-bottom:4px;}
.announce-bar{background:#FFF3DF;color:#9C6B0B;font-size:.74rem;font-weight:700;padding:7px 14px;text-align:center;border-top:1px solid #F0C96B;}
#announceBtn.active{color:#9C6B0B;background:#FFF3DF;border-radius:50%;}
#micBtn.recording{color:var(--danger);animation:pulse 1s infinite;}
@keyframes pulse{0%,100%{opacity:1;}50%{opacity:.4;}}
.pinned-bar{display:flex;align-items:center;justify-content:space-between;background:#FFF3DF;color:#9C6B0B;font-size:.76rem;font-weight:700;padding:7px 14px;border-bottom:1px solid #F0C96B;flex-shrink:0;}
.pinned-bar button{background:none;border:none;color:#9C6B0B;cursor:pointer;font-size:.8rem;}
.pin-indicator{font-size:.64rem;font-weight:800;color:#9C6B0B;margin-bottom:3px;}
.quote-block{background:rgba(0,0,0,.06);border-left:3px solid var(--teal);border-radius:6px;padding:5px 8px;margin-bottom:5px;}
.quote-sender{font-size:.68rem;font-weight:800;color:var(--teal);}
.quote-text{font-size:.76rem;color:var(--ink-soft);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.edited-tag{font-style:italic;opacity:.75;}
.reply-bar{display:flex;align-items:center;justify-content:space-between;background:#F3F8F5;border-top:2px solid var(--teal);padding:8px 14px;font-size:.78rem;color:var(--ink);flex-shrink:0;}
.reply-bar span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
.reply-bar button{background:none;border:none;color:var(--ink-soft);cursor:pointer;font-size:.9rem;flex-shrink:0;}
.reply-bar.edit{border-top-color:#9C6B0B;}
.composer{display:flex;align-items:center;gap:8px;padding:10px 12px;background:var(--cream);border-top:1px solid var(--line);flex-shrink:0;}
.composer input{flex:1;border:1px solid var(--line);background:#fff;border-radius:20px;padding:10px 14px;font-family:inherit;font-size:.88rem;outline:none;}
.composer button{border:none;background:none;font-size:1.15rem;cursor:pointer;color:var(--ink-soft);}
.composer .send{width:38px;height:38px;border-radius:50%;background:var(--teal);color:#fff;flex-shrink:0;}

.empty-state{flex:1;display:flex;align-items:center;justify-content:center;color:var(--ink-soft);font-size:.85rem;}

/* attach sheet */
.sheet-overlay{position:fixed;inset:0;background:rgba(15,61,52,.35);display:none;align-items:flex-end;z-index:50;}
.sheet-overlay.open{display:flex;}
.sheet{width:100%;max-width:420px;margin:0 auto;background:var(--cream);border-radius:20px 20px 0 0;padding:10px 18px 26px;max-height:80vh;overflow-y:auto;}
.sheet .handle{width:36px;height:4px;background:var(--line);border-radius:3px;margin:4px auto 14px;}
.sheet-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;}
.sheet-opt{display:flex;flex-direction:column;align-items:center;gap:6px;cursor:pointer;background:none;border:none;font-family:inherit;}
.sheet-opt .ic{width:50px;height:50px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:1.3rem;color:#fff;}
.sheet-opt span{font-size:.66rem;font-weight:700;}

.bubble-wrap.system{align-self:center;max-width:90%;}
.system-msg{background:#FFF3DF;border-radius:12px;padding:10px 14px;font-size:.78rem;color:var(--ink);white-space:pre-wrap;border:1px solid #F0DDB0;}
.mention{background:#DDEEE6;color:var(--teal-deep);font-weight:800;border-radius:4px;padding:0 3px;}
.download-btn{display:inline-block;font-size:.7rem;font-weight:700;color:var(--teal);margin-top:2px;text-decoration:none;}
.ticket-chip{margin-top:6px;font-size:.68rem;font-weight:800;background:#FDEDEA;color:var(--danger);padding:4px 9px;border-radius:8px;display:inline-block;}
.ticket-chip.solved{background:#E3F1EA;color:var(--teal);}
.raise-ticket-btn{display:block;margin-top:6px;font-size:.68rem;font-weight:800;color:var(--teal);background:#E3F1EA;border:none;border-radius:8px;padding:5px 10px;cursor:pointer;font-family:inherit;}
.msg-actions{display:flex;gap:8px;margin-top:4px;}
.del-me-btn,.del-all-btn{font-size:.62rem;color:var(--ink-soft);background:none;border:none;cursor:pointer;padding:0;font-family:inherit;}
.del-all-btn{color:var(--danger);}

.ctx-backdrop{position:fixed;inset:0;background:transparent;display:none;z-index:60;}
.ctx-backdrop.open{display:block;}
.ctx-menu{position:fixed;display:none;flex-direction:column;background:#fff;border-radius:10px;box-shadow:0 6px 24px rgba(15,61,52,.25);overflow-y:auto;z-index:61;min-width:170px;max-height:min(420px, 80vh);}
.ctx-menu.open{display:flex;}
.ctx-item{background:none;border:none;text-align:left;padding:11px 16px;font-family:inherit;font-size:.82rem;font-weight:600;color:var(--ink);cursor:pointer;border-bottom:1px solid #F0F5F1;}
.ctx-item:last-child{border-bottom:none;}
.ctx-item.danger{color:var(--danger);}
.ctx-item:hover{background:#F3F8F5;}
.bubble-wrap{user-select:none;-webkit-user-select:none;}

.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%) translateY(16px);background:var(--teal-deep);color:#fff;padding:10px 18px;border-radius:12px;font-size:.8rem;font-weight:700;opacity:0;pointer-events:none;transition:opacity .2s,transform .2s;z-index:999;max-width:320px;text-align:center;}
.toast.show{opacity:1;transform:translateX(-50%) translateY(0);}

/* ---- extra WhatsApp-style features ---- */
.ctx-react-row{display:flex;gap:2px;padding:6px 8px;border-bottom:1px solid #F0F5F1;}
.ctx-react-row button{background:none;border:none;font-size:1.25rem;cursor:pointer;padding:2px 5px;border-radius:8px;}
.ctx-react-row button:hover{background:#F3F8F5;}
.reactions{display:flex;flex-wrap:wrap;gap:4px;margin:-6px 6px 6px;}
.react-pill{background:#fff;border:1px solid var(--line);border-radius:12px;padding:1px 7px;font-size:.78rem;cursor:pointer;box-shadow:0 1px 2px rgba(0,0,0,.08);}
.react-pill.mine{background:#DFF3E7;border-color:var(--green);}
.bubble-wrap.flash .bubble{animation:flashbg 1.5s;}
@keyframes flashbg{0%,60%{background:#FFE9A8;}100%{}}
.poll{min-width:210px;}
.poll-q{font-weight:800;margin-bottom:6px;}
.poll-opt{position:relative;border:1px solid var(--line);border-radius:8px;padding:6px 9px;margin-bottom:5px;cursor:pointer;display:flex;justify-content:space-between;gap:10px;overflow:hidden;background:#fff;}
.poll-opt.voted{border-color:var(--green);}
.poll-bar{position:absolute;left:0;top:0;bottom:0;background:#DFF3E7;z-index:0;}
.poll-label,.poll-count{position:relative;z-index:1;font-size:.82rem;}
.poll-foot{font-size:.66rem;color:var(--ink-soft);margin-top:2px;}
.contact-card{display:flex;align-items:center;gap:10px;min-width:210px;}
.cc-info{flex:1;min-width:0;}
.cc-name{font-weight:800;font-size:.86rem;}
.cc-sub{font-size:.72rem;color:var(--ink-soft);}
.cc-msg{background:var(--teal);color:#fff;border:none;border-radius:10px;padding:6px 10px;font-size:.72rem;font-weight:800;cursor:pointer;font-family:inherit;}
a.loc-link{display:inline-block;text-decoration:none;color:var(--teal-deep);}
.bubble a{color:#0B6BCB;word-break:break-all;}
.thread-tools .icon{background:none;border:none;color:#fff;font-size:1.05rem;cursor:pointer;}
.thread-search{display:flex;gap:8px;padding:8px 12px;background:var(--cream);border-bottom:1px solid var(--line);flex-shrink:0;}
.thread-search input{flex:1;border:1px solid var(--line);border-radius:14px;padding:8px 12px;font-family:inherit;font-size:.84rem;outline:none;}
.thread-search button{background:none;border:none;cursor:pointer;color:var(--ink-soft);}
.mini-btn{background:#E3F1EA;color:var(--teal-deep);border:none;border-radius:8px;padding:5px 10px;font-size:.72rem;font-weight:800;cursor:pointer;font-family:inherit;margin-left:6px;}
.pick-row{display:flex;align-items:center;gap:8px;padding:5px 0;font-size:.82rem;}
.admin-tag{font-size:.6rem;font-weight:800;color:var(--teal);background:#E3F1EA;border-radius:6px;padding:1px 6px;}
.lock-overlay{position:fixed;inset:0;background:radial-gradient(circle at 50% -10%,#16493D 0%,var(--teal-deep) 55%);z-index:200;display:none;align-items:center;justify-content:center;color:#fff;}
.lock-overlay.open{display:flex;}
.lock-box{display:flex;flex-direction:column;align-items:center;width:100%;max-width:280px;padding:20px;}
.lock-box input{width:100%;background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.18);border-radius:12px;padding:13px;color:#fff;font-size:1rem;text-align:center;outline:none;margin-bottom:10px;}
.lock-box button{width:100%;background:var(--green);color:#fff;border:none;border-radius:12px;padding:13px;font-weight:800;cursor:pointer;font-family:inherit;}

#reportStatusFab{align-self:flex-end;margin:0 12px 10px auto;background:#0E7490;color:#fff;border:none;border-radius:20px;padding:10px 16px;font-weight:800;font-family:inherit;font-size:.78rem;cursor:pointer;box-shadow:0 4px 14px rgba(15,61,52,.25);}
.rep-block{margin-bottom:14px;}
.rep-title{font-weight:800;font-size:.86rem;margin-bottom:4px;}
.rep-chips{display:flex;flex-wrap:wrap;gap:5px;margin:4px 0 8px;}
.rep-chip{font-size:.72rem;font-weight:800;border-radius:8px;padding:3px 9px;}
.rep-chip.ok{background:#DFF3E7;color:#1F6F5C;}
.rep-chip.miss{background:#FDEDEA;color:#B4483A;}
.rep-sub{font-size:.68rem;color:var(--ink-soft);}
#translateBtn.active{color:var(--teal);}
.more-menu{position:absolute;top:58px;right:14px;background:#fff;border-radius:10px;box-shadow:0 6px 24px rgba(15,61,52,.25);overflow:hidden;z-index:62;display:none;flex-direction:column;min-width:190px;}
.more-menu.open{display:flex;}
.more-menu button{background:none;border:none;text-align:left;padding:11px 16px;font-family:inherit;font-size:.82rem;font-weight:600;color:var(--ink);cursor:pointer;border-bottom:1px solid #F0F5F1;}
.more-menu button:last-child{border-bottom:none;}
.more-menu button:hover{background:#F3F8F5;}
.sidebar{position:relative;}
#coveringBtn.active{color:#FFD166;}
.translated-box{background:rgba(0,0,0,.05);border-radius:6px;padding:4px 8px;margin-top:4px;font-size:.78rem;font-style:italic;color:var(--ink-soft);}
.store-rollup{margin-top:4px;font-size:.66rem;font-weight:800;color:#9C6B0B;background:#FFF3DF;border-radius:7px;padding:3px 8px;display:inline-block;cursor:default;}
.store-rollup.complete{color:var(--teal);background:#E3F1EA;}